To make things easier for you, we have provided a Booking Request form below which our reception staff will promptly respond to. However, please be aware that filling out this online form does not confirm a booking at Sakura Lounge. A member of our team will contact you to confirm the booking.
- Sunday bookings require a surcharge $10 for treatments/$15 for packages per person
- Public holiday bookings require a surcharge of 10% per person and full payment to secure as we are open by appointments
- We have a cancellation/rescheduling notice policy (24-hour for one or two people, and a 72-hour for groups/three or more people). Please call (if you cannot reach us, please send us email) for any changes before these timeframes to avoid a penalty/full cost of your booking.
- To ensure a smooth check-in procedure, the balance payment for group bookings will be required four days before the booking date.
- Please arrive 15min prior to your booking time. We will need to shorten your session duration if you are late.
- If you are pregnant and under 13 weeks, we won’t be able to perform any treatments. You will forfeit your booking if you inform us up on arrival. We can offer a Pregnancy massage or Head to toe package with Pregnancy massage upgrade or Perfect harmony package with Pregnancy massage upgrade if you are in 2nd or 3rd trimester.
- If you have compromised immune system, blood clots, or any serious medical conditions, kindly acquire a medical certificate from your doctor.
- Our massages are performed by our male therapists and female therapists. Please let us know if you have any cultural restrictions.
- Our automatic confirmation or reminder does not contain your guest information. Please let us know your guest’s contact details if you’d like them to receive reminder directly.