Delivery Policy  

Sakura Lounge Gift Vouchers.

After ordering online, you will receive an email confirmation from eWAY containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your voucher via your chosen delivery within 2 working days  If you wish to query a delivery please contact us at info@sakuralounge.com.au.  


Refund & Returns Policy  

If for any reason you are not completely satisfied with your purchase we will give you a 24 hour money-back guarantee from the time you receive the voucher. Please email us at info@sakuralounge.com.au  within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Sakura Lounge will not be responsible for parcels lost or damaged in transit if you choose not to insure.