Do you have HICAPS?
Yes! For our remedial and shiatsu massage and selected holistic services customers can claim their rebates upfront using our HICAPS system. All you will pay is the gap as per your health plan. Please mention you would like to use your health fund at the time of booking as the correct therapist needs to be allocated to your booking.
Can I Use HICAPS For Package Bookings?
Unfortunately the answer for this is no. HICAPS is for the use of single session treatments with specialist therapists for Remedial massage. Your Remedial therapist can also do shiatsu and other massage styles they are trained in and allow you to claim your treatment but not towards package treatments which are generally performed by other staff. Our packages are great value and have large discounts built in, please save your HICAPS rebates for single session treatments.
Are your staff Japanese?
Yes, most of our staff are Japanese professionals, trained in modalities such as shiatsu and Seitai massage and Japanese Beauty treatments. Many also combine this with Western training in remedial and deep tissue massage producing a truly unique experience when you visit Sakura Lounge.
How do Deposits Work?
For group bookings or any booking over $145 (this includes all packages) we will ask for a 10% deposit to secure your booking. This can be paid after the date and time is confirmed and agreed with our reception staff to be avaiulable for you. Payment of the deposit can ba made via credit card over the phone, over the counter at our spa or now you can also pay directly through our website via the contact us page. If paying over the website please send through an email to our reception to confirm that the payment has been made so we can secure your booking. We are happy to hold spots for up to 48 hours once you have told us you want the booking and will pay deposit, but cannot hold your spot for any longer than this.
Our deposits are refundable with changes or cancellations with more than 24 hours notice.
We also give SMS reminders leading up to your booking if you have given us your mobile number as a contact but it is also good to call us if unsure and double check your appointment.
What is the maximum booking size for group bookings?
We can accommodate up to 5 people to have our Friends and Lovers Package and up to 3 people for other packages. Please note that people will be grouped in pairs for the treatments as we cannot currently accommodate 5 people in the same treatment room.
Arrival time?
Please arrive 5-10 minutes before your scheduled start time, especially if it is your first visit with us as there is a client health form and other formalities to conduct before your treatments start. If customers are exceptionally late we cannot cut short the following treatments so please note your treatments may be shortened accordingly.
What if I am pregnant?
We have a range of fully qualified therapists who can perform pregnancy massage and this can be a single massage treatment or act as part of one of our packages. If you are pregnant please advise us at the time of booking so we can allocate the correct therapist to your booking. We do not recommend pregnancy massage during the first trimester. Please consult your doctor if you are unsure as to receiving a massage at your current stage of pregnancy.
Gift Voucher Expiry?
All of our gift vouchers, weather bought through our website or over the counter, carry a 12 month expiry, giving your freind or loved one plenty of time to enjoy their treatment at Sakura Lounge. If there is an unforseen circumstance leading up to the expiry date we are always as felxible as we can be to extend the expiry date to make sure the voucher can be redeemed. Also, if a booking is made before the expiry but the treatment is after the expiry date, this is OK with us.
No Show Policy?
If you have made a booking with us we ask that you show us curtesy to inform us of any changes or cancellations well in advance of your booking. If you do not come to your booking and you have not informed us of any problem before your booking time, your complete payment, deposit or gift voucher for that booking will be forfetied. Please understand once you have a booking we hold that room and therapist for you and must turn away any other customers who want a booking.