Do you have HICAPS?
Yes! For our remedial and shiatsu massage and selected holistic services customers can claim their rebates upfront using our HICAPS system. All you will pay is the gap as per your health plan. Please mention you would like to use your health fund at the time of booking as the correct therapist needs to be allocated to your booking.
Can I Use HICAPS For Package Bookings?
Unfortunately the answer for this is no. HICAPS is for the use of single session treatments with specialist therapists for Remedial massage. These treatments will include a health consultation and remedial advice if you have any injuries. Your Remedial therapist can also do shiatsu or deep tissue massage that they are trained in and allow you to claim your treatment, but not towards package treatments which are generally performed by other staff. Our packages are great value and have large discounts built in, please save your HICAPS rebates for single session treatments.
Are your staff Japanese?
Yes, most of our staff are Japanese female professionals (male Japanese Shiatsu and Seitai therapists are also available upon request), trained in modalities such as shiatsu and Seitai massage and Japanese Beauty treatments. Many also combine this with Western training in remedial and deep tissue massage producing a truly unique experience when you visit Sakura Lounge.
Confirming your booking
Once you have made your booking with us you should receive an SMS reminder a few days before your booking is due. Pease supply us with the best mobile phone number to send your reminder to. If you do not receive your SMS reminder or there is an error in the booking time or date please call us ASAP to correct the problem. We welcome anyone giving us a quick call or email just to check your booking is 100% correct. We strive to have procedures in place to detect errors and correct them to ensure our customers are always happy but from time to time our reception gets extremely busy and there can be some miscommunication or human mistake made. A quick phone call to check your booking can rectify this in advance of your booking.
How do Deposits Work?
For group bookings or any booking over $145 (this includes all packages) we will ask for a 10% deposit and for any booking greater than $200 we will ask for a 25% deposit to secure your booking. This can be paid after the date and time is confirmed and agreed with our reception staff to be available for you. Payment of the deposit can be made via credit card over the phone, over the counter at our spa or now you can also pay directly through our website at the bottom of the